Better business calls.
One connected team.

Numbers & the caller welcome

• Number porting & new numbers — Plan a move for eligible existing numbers, or provision new numbers around users, locations, and business needs.
• Routing by called number — Send calls to the right extension or auto-attendant based on the number the caller dialed.
• Auto-attendant / IVR — Use a greeting and menu choices to guide callers to the appropriate person or department.
• Business-hours & holiday routing — Create approved schedules, greetings, and destinations for open hours, closed hours, and holidays.
• Extension & name directory — Help callers and staff find the right extension through a configured directory.
• Caller ID presentation — Configure supported business caller-ID information and review number ownership and provider requirements.

Routing & team coverage

• Hunt groups — Distribute calls to a defined group of extensions using the supported ringing pattern.
• Follow-me & call forwarding — Route calls to approved extensions or external numbers, with manual or configured automatic rules.
• Simultaneous ringing — Ring supported devices or destinations together so staff can answer from the appropriate place.
• Internal & external transfers — Move a call to another extension or an external contact using the supported transfer controls.
• Transfer to voicemail — Send a caller to the appropriate mailbox when a conversation needs to continue later.
• Call park & pickup — Place a call in a shared parking position and retrieve it from another supported phone.
• Group pickup — Let an authorized team member answer a call ringing for another user or group.

Everyday call control

• Hold & resume — Place an active call on hold and return to the conversation.
• Call waiting — See or hear that another call is waiting and use the supported hold and answer controls.
• Call return & redial — Return a recent call or redial a number from the supported calling interface.
• Do not disturb — Use a defined unavailable state and the associated voicemail or routing behavior.
• Call screening & blocking — Apply approved screening lists, selective rejection, or anonymous-call rejection where supported.
• Caller ID privacy controls — Configure permitted outbound caller-ID blocking, subject to provider and service requirements.

Desktop, mobile & browser calling

• Business IP phones — Deploy supported desk phones, including compatible high-definition voice features.
• Desktop & mobile softphones — Use the selected calling applications with your business extension on supported computers and mobile devices.
• WebRTC browser phone — Make and receive calls through a supported browser and a correctly configured audio device.
• Phone & softphone provisioning — Configure supported phones and application profiles, including available automatic or QR-based setup.
• Multi-device access — Coordinate your extension, device choices, ringing behavior, and support across the agreed endpoints.

Voicemail, fax & notifications

• Voicemail access & management — Retrieve and manage messages from supported phones, apps, email, or the web portal.
• Voicemail forwarding — Forward a voice message to another authorized user when a colleague should handle it.
• Message-waiting indicators — Use supported visual indicators and notifications to see that a message is waiting.
• Virtual fax / web fax — Send and receive faxes through supported web or email-to-fax and fax-to-email workflows.
• Email notifications — Configure approved email destinations for supported voice and fax notifications.

Team coordination & conferencing

• Audio conference bridges — Bring multiple participants into an audio conference using the selected bridge service.
• Conference bridge controls — Manage supported conference settings and controls from the available portal.
• Intercom & paging — Coordinate internal announcements or calls through compatible phones and configured groups.
• Busy lamp field & extension status — Use compatible devices to see supported extension states and coordinate availability.
• Custom music on hold — Use approved audio for callers on hold, with suitable content rights and supported file formats.

Reporting & recording

• Call logs & detail records — Review supported call history, destinations, timing, and other available call records.
• Call statistics & reports — Use available reporting to review calling patterns and identify questions for your service review.
• Automatic call recording — Enable a defined recording policy where supported, with required notice, consent, access, and retention controls.
• On-demand call recording — Allow authorized users to start recording when permitted and after required notice and consent.
• Recording access & download — Give approved users controlled access to available recordings and downloads under your retention policy.

Administration & user controls

• Account & user web portal — Use supported administration and user portals to manage the phone environment.
• Profile management — Maintain user and extension details through the available profile controls.
• Forwarding & screening management — Maintain the agreed forwarding rules and screening lists with appropriate user permissions.
• Mailbox & fax management — Manage supported voicemail and fax settings, access, and notification destinations.
• Calling allowance & capacity planning — Review destinations, US/Canada calling allowances, international needs, concurrent calls, and applicable service terms.

Move with a plan

Review number porting, devices, network readiness, call flows, and staff training.

• Confirm port eligibility before changing existing service
• Review emergency-location information and special-use lines
• Validate routing and hand over support

Microsoft Teams & SIP

As your Microsoft CSP, we assess Teams Phone licensing and an appropriate calling connection. SIP and business-network dependencies are scoped explicitly.

Recording & business texting

Review required notices, consent, permissions, retention, and provider registration. Business SMS/10DLC is a separately scoped service.