In these times, customers are unforgiving, especially when their products and services are on the line. And for businesses in the transportation industry, taking the time to carefully review every minute detail is crucial to ensuring their customers get their goods when they need them, where they need them. Problem is, time is also money, and finding the sweet spot between efficient and quality customer service is an everyday challenge for global transport companies like Combi Terminal Twente (CTT).
In this video, you’ll learn how CTT is leveraging the integration capabilities of Microsoft Teams to provide global customer support powered by AtBot and give clients the ability to track their goods anytime, anywhere.